Moving Nola, LLC
Privacy Policy
Moving Nola, LLC (“Moving Nola,” “we,” “us,” or “our”) operates the website movingnola.com and provides residential and commercial moving services in and around New Orleans, Louisiana. This Privacy Policy explains what personal information we collect, how we use and share it, how we protect it, and the choices and rights you have. By using our website or requesting our services, you agree to the practices described below.
1. Information We Collect
We collect information that you provide directly to us, information generated when you move with us, and information collected automatically when you visit our website.
Contact & Identity Details
Your name, email address, and phone number, provided when you request a quote, book a move, or contact us.
Relocation / Address Data
Your origin address, destination address, preferred move dates, access details (such as the number of staircases, elevator availability, and parking), and household or office inventory lists used to estimate and perform your move.
Payment & Billing Information
Billing addresses and payment details needed to collect deposits and process payments. Card payments are handled by secure, PCI-compliant third-party payment processors (such as Stripe or Clover). We do not store full raw credit card numbers on our own servers.
Technical / Usage Data
When you visit movingnola.com, we and our analytics providers automatically collect limited technical information such as your IP address, browser type, device and operating system information, pages viewed, and referring pages. This helps us keep the site secure and improve how it works.
2. How We Use Your Information
- To prepare accurate moving quotes and estimates, schedule your relocation, and dispatch crews to the correct origin and destination addresses.
- To communicate with you about your quote, booking, move status, and service — by phone, email, or text message (see Section 3).
- To process billing, collect deposits, and issue receipts.
- To operate, maintain, secure, and improve our website and customer service.
- To comply with our legal, tax, insurance, and regulatory obligations.
3. Text Messaging (SMS)
If you opt in to text messaging — for example, by checking the SMS consent box on our quote form — we may send you text messages about your quote, scheduling, and move. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and you can reply HELP for assistance. Opting out of text messages will not affect your ability to move with us; we will simply contact you by phone or email instead.
4. Cookies & Website Analytics
Our website may use cookies and similar technologies to remember your preferences, keep the site secure, and understand how visitors use the site through analytics tools. You can control or disable cookies through your browser settings; some features of the site may not function properly if cookies are disabled.
5. How We Share Your Information
We share personal information only as needed to run our business and provide your move. This includes trusted third-party service providers who process information on our behalf, such as:
- Customer relationship management (CRM): We use SmartMoving, a third-party moving-industry CRM, to manage leads, quotes, scheduling, and job records.
- Payment processors: Secure, PCI-compliant processors (such as Stripe or Clover) that handle deposits and payments.
- Communication providers: Email and SMS/text-messaging service providers used to send quotes, confirmations, and service messages.
- Website & analytics providers: Hosting, security, and analytics vendors that keep the site running and secure.
We may also disclose information when required by law, to comply with legal process, to protect the rights, property, or safety of Moving Nola, our customers, or others, or in connection with a business transfer (such as a merger or sale of assets).
6. Data Security
We maintain reasonable physical, electronic, and administrative safeguards designed to protect your personal information against unauthorized access, loss, misuse, or disclosure. These include access controls limiting who can view customer records, secure handling of account credentials, and reliance on reputable service providers. As noted above, sensitive payment card data is offloaded to PCI-compliant third-party payment processors rather than stored on our own systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as needed to provide our services and for legitimate business and legal purposes. Active move files are retained while your move is being planned and completed. Billing, contract, insurance, and tax records are retained for longer periods as required by applicable law and sound recordkeeping practices. When information is no longer needed, we take reasonable steps to delete or de-identify it.
8. Your Privacy Rights
You may request to:
- Access the personal information we hold about you;
- Correct information that is inaccurate or out of date;
- Delete your personal information, subject to records we are legally required to keep;
- Opt out of marketing emails (via the unsubscribe link) or text messages (by replying STOP).
To make a request, contact us using the details in Section 12. We may need to verify your identity before acting on your request, and we will respond within the time required by applicable law.
9. Children’s Privacy
Our website and services are intended for adults and are not directed to children. We do not knowingly market to or collect personal information from children under the age of 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it.
10. Data Breach Notification
In the event of a data breach affecting your personal information, we will notify affected customers and any applicable authorities without unreasonable delay, in accordance with the Louisiana Database Security Breach Notification Law and other applicable state and federal law, consistent with generally accepted Fair Information Practice Principles. Our notice will describe, to the extent known, what happened, the information involved, and the steps we are taking in response.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and post the current version on this page. Significant changes may be communicated through our website or by direct notice. Your continued use of our website or services after an update constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Phone: 504-447-2855
Email: john@movingnola.com
Website: movingnola.com